Help: Our Satisfaction Guarantee

Our Guarantee

If you are not completely satisfied with your purchase for any reason, you can simply return an item within 60 days of purchase for a refund or exchange (less cost of shipping), no questions asked. Details & Restrictions...

Free Shipping

FREE Shipping on $45 Orders within the Contiguous U.S.. Details...

Easy Returns

We've done our best to make Returns EASY for you to send back to us. Details...

Secure and Convenient Payment

Shop with confidence knowing Altrec.com is a Verisign approved secure site. We accept all major credit cards as well as PayPal. Details...

Our Price Policy

If we place an item on sale less than 10 days after you bought it at full price, just let us know and we will happily refund you the difference. Details...

Your Privacy is Important

We will never sell, lease, rent or give your e-mail address or other personal information to anyone else without your permission. Period. Details...

Sales Tax

We only charge sales tax for those states that require it, currently New York and Washington states. Details...

Free Shipping Offer

FREE Shipping on $45 Orders within the Contiguous U.S.. To receive FREE Shipping simply choose the FREE Shipping option during checkout. Exceptionally large/heavy items, such as a kayak or some Special Order items, may require an additional Handling Charge as noted on each product page.

Credit Card Security

Shopping at our site is safe, and we guarantee it. All orders on our site are processed on our secure server. All credit card information is encrypted and protected. To check that your transaction is secure, look for the unbroken key or closed padlock icon in the corner of your browser screen.

If you would prefer not to place your order on-line, please call our Customer Service at 1-800-369-3949. One of our customer service representatives will be happy to assist you.

Our Price Policy

We guarantee that if we place an item on sale less than 10 days after you bought it at full price, just let us know and we will happily refund you the difference. This offer only applies to purchases made within the last 10 days, and only if we have the same size and color of that item in stock at the time. This offer does not apply to special sales, use of gift certificates, rebates or gift with purchase promotions.

Simply contact us within 10 days of your purchase by email at customerservice@altrec.com or by phone at 1-800-369-3949.

Our Satisfaction Guarantee

We are committed to providing the highest quality gear for your outdoor adventures. Altrec provides world-class service, exceptionally fast delivery and a straightforward buying experience.

If you are not completely satisfied with your purchase for any reason, you can simply return an item within 60 days of purchase for a refund or exchange (less cost of shipping), no questions asked.

• We just require items to be returned in their original packaging and in their original condition.
• We will happily provide store credit for an item returned after 60 days as long as it is in its original condition.
• We're sorry, but used items cannot be returned for refund or credit unless due to manufacturer defect.
• We will accept an item that is defective due to a manufacturer issue at any time. We will handle the return to the manufacturer for you and happily provide a replacement. The replacement could be the closest approximation if the original is no longer available or a store credit which will be determined at our discretion.
• Any electronic or food products that have been opened and/or used cannot be returned unless the item was received defective.
• Opened software, music, games, and movies may be exchanged for the same title only.
• Due to Health and Safety regulations, all sales on the following types of product are final and cannot be returned except in the case of manufacturer defect:
  • All climbing equipment, including but not limited to: Carabineers, Quick draws, cams, harnesses, stoppers, hexes, belay devices, slings, ropes, helmets, crampons, ice screws, Ice axes, Ice tools, pulleys, ascenders, rescue kits, nut tools and personal anchors.
  • All helmets, including but not limited to snowboard helmets, skating helmets, climbing helmets.
  • All undergarments, including but not limited to: underwear, swimming suits, shorts with built in liners, briefs.
  • Water bottles, other products with water bladders integrated and related accessories.

Shop Using PayPal

Shop with the convenience of a PayPal account. It's a safe and secure method of payment that accepts a wide variety of major credit or bank cards. PayPal - It's the safer, easier way to pay online.

Easy Returns

We've done our best to make Returns EASY for you to send back to us.

1. In your Account, find your order, choose the items and print your packing list.	2. Pack the list inside of your package with the item(s) to return.	3. Send your return package insured with your choice of carrier.

You may also contact our Customer Service department to arrange for returns and receive a Return Merchandise Authorization (RMA) number. Please call 1-800-369-3949 with any questions, or use our Live Chat available during OUR HOURS - Mon-Fri: 6am-8pm, Sat: 10am-6pm, Sun: noon-8pm PST .

Your Privacy is Important to us

We will never sell, lease, rent or give your e-mail address or other personal information to anyone else without your permission. Period. Since our distribution model requires some manufacturers to ship products to customers, it is necessary to provide shipping information for that purpose only. We are firmly commited to your privacy.